We are incredibly meticulous about the products we offer. During production, quality control, handling and transit, we occasionally identify some deviations from our usual aesthetic standards. This might be something as small as a scratch, indentation, slight color variation, hardware mark or another cosmetic irregularity. In other instances, a product may be missing an accessory such as a removable strap.

These products are, unless otherwise specified, fully functional. Some imperfections are barely noticeable, while others may be more visible and simply become part of the character of the product. Rather than discard or destroy an otherwise beautiful product, we would much rather give it the opportunity to find a home with you.

To the best extent possible, we will clearly describe any known imperfection on the individual product page, whether it is a minor scratch, missing strap or something else. Please read the product description carefully before purchasing so that you have as much information as possible about the product you will receive.

SSW products may have cosmetic imperfections, but that does not necessarily mean that they are damaged or defective.

Unless explicitly stated in the product description, SSW products are fully functional and have been inspected by our team before being included in the Event. The reason a product has been designated for SSW will vary, which is why we encourage you to review the individual product description before purchasing.

If there is anything that materially affects the product or an included accessory is missing, we will disclose that information on the product page.

Yes. To the best extent possible, we identify and describe known imperfections directly on the product page.

The description may note a scratch, indentation, hardware mark, color variation, missing accessory or another characteristic specific to that product. Because many SSW products are individually unique, we strongly encourage you to read the product description before purchasing.

Please keep in mind that leather is a natural material and may have variations in grain, texture and color that are inherent to the material itself.

SSW pricing reflects the unique nature of the products included in the Event.

A product may be a sample, part of a discontinued collection, excess warehouse inventory or have a cosmetic imperfection that prevents us from offering it as part of our standard collection. Depending on the product and its condition, SSW savings can be as much as 60% off standard pricing.

The craftsmanship and materials do not suddenly disappear because a bag has a scratch or was created as a sample. SSW gives us a more responsible alternative to waste while giving our clients access to exceptional products at prices we do not ordinarily offer.

The SSW Event gives clients an opportunity to purchase our products at reduced pricing with certain conditions. This may mean a cosmetic imperfection, a sample or discontinued product, limited packaging, or another condition that we have disclosed before purchase.

We still take great care in handling and packaging every SSW bag, and all bags will include a dust bag because proper storage and care are important to the longevity of your bag. However, SSW purchases may not include the complete presentation and unwrapping experience that accompanies products purchased from our regular collection. For example, the signature unboxing presentation included with our New Yorker bags is reserved for New Yorkers purchased from our regular collection.

Ultimately, the two experiences are designed for different priorities. If having a product that meets our complete aesthetic standards and the full Silver & Riley presentation are important to you, we recommend shopping our regular collection. If you simply want the product and are comfortable accepting the disclosed conditions and a simplified experience in exchange for significant savings, SSW may be right for you.

Yes. All products purchased during the SSW Event are final sale and cannot be returned or exchanged.

The SSW Event was created as part of our commitment to sustainability and reducing unnecessary waste. Allowing products to travel back and forth through the returns process creates additional transportation, packaging and emissions, which works against the very purpose of the Event.

We also want you to feel confident about what you are purchasing. To the extent possible, our team individually photographs SSW products and clearly describes any known imperfections, missing accessories or other relevant details on the product page so that you have the information you need to make an informed decision before purchasing.

Because every SSW product is unique and offered at significantly reduced Event pricing, we ask that you carefully review the photographs and product description before completing your purchase. If you have any questions about a product before ordering, our team is always happy to help.

By purchasing during the SSW Event, you acknowledge that you have reviewed the product information provided and understand that your purchase is final sale.

We stand behind the functionality of our products. SSW products are covered by a limited 90-day warranty for manufacturing issues that prevent the product from functioning as intended.

This limited warranty does not cover cosmetic imperfections, missing accessories or other conditions disclosed on the product page at the time of purchase. It also does not cover scratches, scuffs, variations in leather or color, normal wear and tear, accidental damage, misuse, or other cosmetic changes that may occur with use.

If a covered functional issue arises within 90 days of delivery, please contact our Client Services team. Where possible, we will work with you to have the product repaired. All warranty determinations and available remedies are made by Silver & Riley based on the individual product and issue.

Generally, no. SSW inventory is determined by what is available at the time of each Event, and quantities are extremely limited.

Some products may only have one unit available, particularly samples, discontinued products and products with individual cosmetic imperfections. Once a product sells out, we cannot guarantee that another will become available.

If you see something you love, we recommend purchasing it while it is available.

Our SSW Event takes place at select times throughout the year, typically once or twice, based on available inventory. Because SSW is driven by samples, discontinued products, warehouse inventory and products that do not meet our standard aesthetic requirements, every Event is different.

We run a full-priced business and do not participate in traditional discounting or promotional events such as Black Friday. The SSW Event is one of the few opportunities throughout the year to purchase Silver & Riley products at significantly reduced pricing, with savings of up to 60% off standard pricing.

We recommend joining our email list to be among the first to know when the next SSW Event is announced.

SSW products are already offered at significantly reduced Event pricing, with savings of up to 60% off standard pricing. For this reason, additional promotional offers or discount codes cannot be combined with SSW Event pricing.

We do our best to ensure that discount codes are automatically disabled for SSW products. In the event that our website inadvertently accepts an additional discount or promotional code on an SSW purchase, Silver & Riley reserves the right to cancel the order and issue a full refund.