Returns and Exchanges
We always strive to provide you excellence in our products and service, but sometimes it might just not be a match. We understand this, and we are sorry to hear it did not work out. We will do our best to provide you a smooth and easy return experience and we appreciate your patience through the process.
Eligible items may be returned within 30 calendar days of delivery. Returns initiated within 14 calendar days of delivery are eligible for a refund to the original payment method. Returns initiated after 14 days and within 30 days of delivery are eligible for store credit or exchange. Items must be returned unused, unworn and in perfect, resalable condition, with all original packaging, including boxes, dust bags, tags and protective coverings. Silver & Riley reserves the right to refuse any return that shows signs of wear, use, damage or alteration, or that is returned without its original packaging. To maintain quality standards and prevent system abuse, a 6% fee may apply depending on the reason for return. This covers non-refundable transaction costs incurred on the original order. Shipping insurance, if selected at checkout, is paid to a third-party provider and is non-refundable. Returns that do not meet the conditions above will not be accepted and may be returned to the customer at their expense.
Items purchased through the SSW (Sustainability, Sample and Warehouse) Sale, Spring Reset Sale or Winter Reset Sale are Final Sale and are not eligible for return or exchange.
HOW LONG DO I HAVE TO INITIATE A RETURN?
Returns are accepted within 30 calendar days of delivery. To qualify for a refund to the original payment method, your return must be initiated and shipped within 14 calendar days of delivery. Returns initiated after 14 days and within 30 calendar days of delivery will be issued as store credit. Returns initiated after 30 calendar days of delivery are not eligible for return.
Start your return process by clicking here.
WHAT ABOUT EXCHANGES?
Please initiate an exchange within 30 days of receiving your order and the full value of what you paid will be honored for your exchange or issued to you as store credit.
Start your exchange process by clicking here.
WHEN WILL MY REFUND BE ISSUED?
Please allow up to 10 business days for your return to be processed once it reaches our warehouse. Once your return has been processed and accepted, we will confirm your refund via email. Please contact us only if more than 10 business days have passed since your return was delivered to our warehouse and you have not received an update.
Refunds will be issued to the original payment method only. The timing of when your refund appears in your account will depend on your banking institution.
orders outside of the United States
International returns are allowed, however, please be advised that for returns of orders shipped outside of the United States, the delivery, duties, and taxes are non-refundable by the collecting governmental agencies. Consequently, your refund will be the portion you paid which represents the item's cost as that is the only amount collected by us at the time of purchase. Charges associated with delivery, duties, and taxes are paid directly to the respective agencies and are excluded from the refund.
Please email us at refunds@silverandriley.com with any questions not addressed here.
We Proudly showcase real people. No AI models, ever.
Silver & Riley is designed for real life. Every campaign and image features real people whose confidence and creativity reflect the ambition our products are crafted to support. We do not use AI models, now or ever. In an era of digital perfection, we proudly work with real people and celebrate the clients, creatives and supporters whose energy brings our brand to life.
