It depends on where you are. Orders are processed within 48 hours and order confirmation is sent. Shipping time then depends on where you are, but on average, it takes 2-4 business days. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
You can also select expedited shipping at checkout if you need your order sooner.
You may check the status of your most recent orders by clicking on "Track Orders" under My Account. You will be prompted to enter in your order number and either your zip code and/or email address. You are required to enter an e-mail address during checkout, so that you may receive emails regarding the status of your order. This will bring you to the Order History page, which will provide you with detailed information about your current and past orders. Click on the tracking number located next to the item you want to track in order to view your order status and expected delivery date.
Unfortunately, once an order has been placed, we are typically unable to cancel it. In some cases. we may make an exception and issue a refund, less the 5% transaction processing fees which is taken from the order total at the time the order is placed.
If you wish instead to switch items in your order for another item, we are happy to do that at no expense to you.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Domestic shipping (within the contiguous United States) for orders over $150 is always free.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
All our bags are wholly produced in Italy - including all materials, with the only exception being our Cylindrical Bucket Bags, which are produced in Turkey.
Not yet, but we are working on this option. Please stay tuned.
Each product page provides specific information about the leather type used, but in general, we use Premium Full Grain Calf skin or Cowhide Leather. It's important to note that due to the natural and unique characteristics of leather, occasional tone variations may occur, which should not be considered as defects. In addition, our leather will develop a rich patina as it ages.
Our commitment to quality is exemplified in our Made in Italy leather goods, which are entirely crafted in Italy from start to finish. Many companies employ a common industry practice of sourcing materials from regions with lower costs and lower quality, only to assemble the final product in Italy and label it as "Made in Italy." In contrast, we go above and beyond in sourcing our own high-quality raw leather from our trusted partner tanneries in Italy. We firmly believe that investing in superior raw materials, despite the high associated costs, leads to better experiences for our customers.
All non-leather parts (e.g. threads and zippers) are also sourced from top quality suppliers and may come from high quality markets like Germany and Japan. By ensuring that all details meet our rigorous standards, we strive to deliver the quality craftsmanship and durability in our products.
If your product is damaged during the first 12 months you own it, excluding damages caused by normal wear and tear, airline handling, abuse, cosmetic damage or other transit damage, send the bag back to us, and Silver & Riley will cover the repair expenses, including shipping costs to and from us. If we determine that the product is damaged beyond repair, we will replace it. We understand that you may want to use your own repair shop, however, please note that using a 3rd party repair shop will void your warranty.