It depends on where you are. During normal business operations, orders are processed within 3 business days unless otherwise indicated. During heavy traffic periods such as holidays, please allow up to 5 business days. Preorders are processed and shipped on the dates listed on the product page.

Shipping time then depends on where you are, but on average, it takes 2-4 business days. Overseas deliveries can take anywhere from 7-28 days depending on the shipping speed you select. Delivery details will be provided in your confirmation email.

You can also select expedited shipping at checkout if you need your order sooner.

You may check the status of your most recent orders by clicking on "Track Orders" under My Account. You will be prompted to enter in your order number and either your zip code and/or email address. You are required to enter an e-mail address during checkout, so that you may receive emails regarding the status of your order. This will bring you to the Order History page, which will provide you with detailed information about your current and past orders. Click on the tracking number located next to the item you want to track in order to view your order status and expected delivery date.

Unfortunately, once an order has been placed, we are unable to cancel it. In some very rare cases. we may be able to make an exception and issue a refund, less 7% of the total amount of the order. This covers transaction processing and administrative fees which are taken by the transaction processors from the order total at the time the order is placed and never refunded back to us when an order is refunded.

If you wish instead to switch items in your order for another item, we are happy to do that at no expense to you.

Unfortunately, promo codes cannot be retroactively applied due to the way Shopify processes orders. Transaction fees are charged at the time of the order based on the order value and are not refunded when the order value is reduced. Furthermore, orders are immediately archived once fulfilled.

We understand it may be upsetting to forget a code, so in some cases, we may make an exception and process a store credit for the difference at our discretion.

Unfortunately, preorders cannot be canceled in any case.

Preorders are a key part of our business model, allowing us to manage inventory for high-demand items and ensure we can deliver the products you love. Because of this, preorder cancellations aren’t possible. You can learn more about how our preorder program works here.

When you place a preorder, your card is charged immediately to reserve your item. This ensures fairness, especially for fast-moving items like our New Yorker Bags, which tend to sell out quickly. Preordering guarantees that you’ll secure your desired piece before it’s gone.

We’re proud to have a 95% success rate in fulfilling preorders on time. However, there are rare occasions when factors beyond our control may cause delays. If this happens, we’ll be sure to keep you informed every step of the way.

In the unlikely event that we’re unable to fulfill your preorder within six weeks of the originally communicated date, we’ll offer alternative options or issue a full refund. Your satisfaction is our priority, and we’re committed to ensuring a positive experience.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. 

Domestic shipping (within the contiguous United States) for orders over $150 is always free.

We use all major carriers (including UPS, USPS, DHL, FedEx), as well as local courier partners wherever applicable. You’ll be asked to select a delivery method during checkout.

All our bags are wholly produced in Italy - including all materials, with the only exception being our Cylindrical Bucket Bags, which are produced in Turkey. All our scarves are also produced in Italy.

Not yet, but we are working on this option. Please stay tuned.

Each product page details the specific leather type used, but generally, we use premium full-grain calfskin or cowhide leather.

Due to the natural characteristics of leather, occasional tone variations may occur, which are not defects but unique features. Over time, our leather develops a rich patina, enhancing its beauty.

We craft our goods entirely in Italy, using high-quality leather from trusted Italian tanneries. All non-leather components, like zippers and threads, are sourced from premium suppliers in markets such as Germany and Japan, ensuring every detail meets our rigorous standards. This commitment reflects our dedication to exceptional craftsmanship and quality.

If your product is damaged within the first 24 months of ownership due to a manufacturing defect, we will gladly cover the repair expenses, including shipping costs to and from Silver & Riley. Please note that damages caused by normal wear and tear, airline handling, abuse, cosmetic damage, or other transit damage are not covered under this warranty.

If we determine that the damage was due to a manufacturing defect and the product is beyond repair, we will replace it. However, if the damage is deemed to be caused by misuse, neglect, or abuse, the warranty will not apply.

Using a third-party repair shop will void your warranty, as we cannot ensure the quality or authenticity of their work. To initiate a warranty claim, please email warranty@silverandriley.com with details of the issue and your proof of purchase.

We are committed to ensuring the quality and longevity of your Silver & Riley product and will address all eligible claims promptly.