Sorry to hear it didn't work out. If you would like to request a return, please send an email to refunds@silverandriley.com with your email address and order number. Once you have submitted your request, a return authorization and domestic shipping label will be sent to you within 72 hours with return instructions. Please do not ship your return back without this authorization, as it will not be processed.
Merchandise must be unused and sent back in the original packaging to qualify for a refund.
All refund requests must be submitted within 7 days of receipt, or your request will be rejected.
Original shipping costs are non–refundable, and in case of free shipping, a $20 original shipping fee will be deducted from the return amount. If you opt to use our return label, we will deduct a return shipping fee at cost. Finally, 5% of the original total cost will be deducted from the refund amount (this covers payment processing fees which unfortunately, we do not get reimbursed for). We reserve the right to refuse any return on merchandise that looks in any way used or tampered with. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued. We appreciate your understanding.